Frequently Asked Questions
Customer Privacy / Information
We do not pass on, share or sell any customer information at ALL, ever.
What is the difference between a "sticker" and a "decal"?
A sticker is a sheet of high quality vinyl that has the image printed on the vinyl. We then cover the sticker with a sheet of clear vinyl for added protection. Once the sticker is printed and covered we then cut out the sticker using our Contour Cutting process.
A decal is die-cut from a sheet of colored high quality vinyl. You can have multiple colors added but each color is cut from a separate sheet and then added to the decal one color at a time.
Both the stickers and decals are made for single use applications and will not leave any damaging residue when removed.
How do I get in touch with Check Custom Design?
The fastest way to reach us about any issues is by emailing us at email@example.com. All inquiries are placed in a queue and responded to in sequence. We strive to respond within 1 business day, but please be patient as it may take us a bit longer during periods of high volume.
What is DTG Printed?
T-shirts and Hoodies are created using DTG (Direct To Garment) technology. DTG is one of the best T-shirt design methods available. The design will hold up better than any other process on the market today so your product will last for a very long time.
T-shirts - Hats - Mugs
Once your order is received it is put into process and typically takes approximately 3 days to complete your order and ship. You will be notified once your item(s) ship via email with the tracking information
Decals and Stickers
Are processed and shipped within 1 day
How do I submit a design or special request to Check Custom Design?
Send us your request and design by emailing us at firstname.lastname@example.org. We will review your request and submitted design and strive to respond within 1 business day, but please be patient as it may take us a bit longer during periods of high volume.
What is Check Custom Design’s return policy?
We promise to deliver the best quality custom products to you in a timely manner.
From time to time things can go wrong and mistakes can happen, which is very upsetting to us and we take it personally if our product does not meet or exceed our customers’ expectations.
If you are not satisfied with your order, please email us at email@example.com and let us know. We appreciate feedback from our customers and we are always striving to improve our business operations. You can also use our online live chat where one of our friendly customer service coordinators will be very happy to assist you.
What is covered under our policy?
Our policy covers the aspects of our business that we have direct control over and does not cover the actions of third parties.
Under this policy, we guarantee:
· To deliver high-quality products in a timely manner.
· To deliver the product you ordered and the quantity you ordered.
· To deliver a product that is as close of a reflection of the artwork you uploaded. There may be slight variations due to the conversion of the supplied file to the necessary file format for production. We will send you a snapshot of the image once converted so you will see any variations that occurred.
Our policy does NOT include:
· Delivery times - as these are fulfilled by a courier. We can only provide you with an estimated delivery date which is a good indication of when you should expect your order, but not a guarantee.
· Delivery if a customer enters an incomplete or incorrect delivery address.
· A delivery that is refused by the recipient or if multiple delivery attempts are made unsuccessfully.
· Delays or damages in transit.
· Delays in production if we are awaiting information from the customer (new artwork to replace inaccurate or unusable previously uploaded artwork).
Our refund/reprint policy:
We will not reimburse for lost or stolen packages that show delivered by the carrier.
Request for return, reprint or refund must be submitted within 5 business days of receipt.
If your order has arrived damaged we will replace it with a reprint of the damaged products. We require a photo to clarify the condition of your order before processing the reprint.
If the quality of the products you received is not satisfactory, we will will work with you to resolve the issue. We require a photo to clarify the issues with your order and may also ask that you ship back the products to us. Check Custom Design does not reimburse for return shipping costs on the products being returned on issues not caused by Check Custom Design.
If you are not satisfied with your order, please contact us at firstname.lastname@example.org within 5 business days of receiving your order. We work hard to respond to your requests within 1 business day and we will do everything we can to assist you and resolve any issue(s)..